Shipping & Returns Policy Nxt Gen Auto Integration LLP

Shipping Information

Nxt Gen Auto Integration LLP is the operator of (nxtgenauto.co.uk). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. UK mainland shipping: Options consist of an express service (2-7 working days) or next working day delivery (orders placed by 13:00) and these both have a flat rate. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Returns

3.1 Return Due To Change Of Mind: Nxt Gen Auto Integration LLP will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase or Nxt Gen Auto Integration LLP will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns: Nxt Gen Auto Integration LLP will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Nxt Gen Auto Integration LLP to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)

Delivery terms

4.1 Transit Time: In general, express shipments are in transit for 2 – 5 working days however next day shipments placed before 13:00 are in transit for less than 24 hours as we aim to deliver the product by 13:00 on the following working day (UK Mainland)

4.2 Dispatch Time: Orders are usually dispatched within 1 business day of payment of order Our warehouse operates on Monday – Friday during standard business hours. Our online store is open 24/7.

4.3 Change Of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.5 Delivery Time Exceeded: If delivery time has exceeded the expected time, please contact us so that we can conduct an investigation.

4.6 Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. (Dependent on selected delivery method)

4.7 Parcels Damaged In Transit: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations

5. Cancellations: If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance offered by Nxt Gen Auto Integration LLP

6.1 Insurance: Parcels are insured for loss and damage up to the value as stated by the courier.

6.2 Process for parcel damaged in-transit: Nxt Gen Auto Integration LLP will process a refund or replacement as soon as the courier has completed their investigation into the claim.

6.3 Process for parcel lost in-transit: Nxt Gen Auto Integration LLP will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

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